I used this Tresemme products with the promise of having smooth hair but instead this product caused knotting and dryness, hair loss and damaged my hair. I had some hair loss after the first shampoo and had my hairdresser was my hair with this product a second time on to have a massive hair loss, dryness, and damage to my hair. I ended up needing to have a full haircut of around 2 inches to get my hair back on track.
When I contacted Tresemme after lengthy calls and emails they picked up the shampoo from me to “product test” the Shampoo and the again after weeks of email requesting an update on the results of the product test they asked me what I expected in compensation, when I asked for the cost to cover my hair dressers appointment and time to follow this up, they can back and offer me$25 and stated there was nothing wrong with their product but had already taken responsibly by offering me "compensation" of$25. They have refused to compensate me for the amount I requested to cover the hair dressers appointments and the stress this has caused me for the damage and loss of hair. They emailed me the below:
“We would like to apologise for any inconvenience that you feel you have experienced as a result and assure you that the Tresemme products have been tested extensively for the purpose in which they are intended.
We cannot accept any liability for the described incident.”
I cannot recommend Tresemme if they are not prepared to stand by their product and the damage it caused.