I had the opportunity to use Zoom car four times in the past 2 months. Zoom car call center is absolutely unresponsive.
I had to collect my car from Shamshabad Zoom car and it is in an unlicensed parking lot. So they can’t display the board. The GPS navigation leads to a hotel where there is no information signage or a person to handle the queries. Surprisingly at the time of booking ZOOM car does not even share the telephone number of the car collection point.
When we call the call center they have no idea on the location. This leads to an ordeal of walking on the rain water filled mud roads carrying your luggage. Mind you there is no one to guide you nor any signage at the place. Local residents are few and have no idea on Zoomcar.
Beware of the stray dogs in the vicinity.
An absolute horrific experience