Hello,
This is Pradeep and I have been cheated by ANZ packers & movers Bangalore staffs Mr. John & Fayum Kasab.
I have requested packers & movers service to move my items from Bangalore to Trivandrum. I have received a quotation from ANZ staff (Mr. John, Mob:- 91087 73773 & +91 96632 59999) for Rs.20500. The agreement was to pay 50% as advance and balance after delivery at Trivandrum. I have paid 10000 in cash to Mr. John on 14th and the same has been mentioned on the ANZ quotation. It was mutually agreed to finish the packing & loading on 19th and delivery at Trivandrum on 21st.
On last Sunday 19th of May 2019, AnZ packing staffs came to my apartment and started packing at around 11 AM. The packing was completed by night around 8 PM and the items were loaded onto your truck. Mr. Fayum Kasab (Mob:- +91 76760 39912) was the person coordinated all the packing & transportation. An itemized receipt was also given before leaving my premises. Everything was going well as committed to this point.
After that, there was no response from ANZ staff Mr. John who took the money from me. There was no other way for me to track the package as ANZ office numbers were also not working. Eventually, i received a WhatsApp message from Mr. John on 20th saying his Brother is hospitalized and hence he is out of work. He suggested contacting your other staff Mr. Fayum to know the details of my package transportation.
After contacting Mr. Fayum, he conveyed a very surprising shocking message to me that; my goods are kept on hold at ANZ Bangalore Nagawara depot. The reason was more shocking; the advance I have given to Mr. John has not yet reached to the AnZ office. Hence the ANZ transport team conveyed that they will not move the materials.
I was devastated by this information and tried to call John, Faheem and other number mentioned on the calls. There was no response. I was dead stuck as my goods are not yet even started and my advance money given to Mr. John was gone. Mr. John later sent a WhatsApp message conveying that he has to leave with my money since ANZ has not given him his salary !!!
Since my goods were not delivered as promised on 21st, I was forced to stay in a hotel for a couple of days. Then after a very long struggle, I eventually have to pay more money again (Rs 23k+GST) to ANZ Transport person Mr. Raju from Sree Bhagya Lakshmi transport (Mob:- +91 93418 47086 & +91 90197 97575) to transport my goods. The goods eventually got delivered at my place on 22nd late at night. There was no person arrived from ANZ for unloading & re-assembling the goods. Eventually, i have to pay another 20k for unloading and fitting.
Appreciate a proper investigation and response. Attaching the quotation & itemized bills given by ANZ. Also attaching the WhatsApp chat with Mr. John. I also have telephone conversation recorded which can be shared if needed.
Regards,
Pradeep