This customer experience is something that a1books.co.in is certainly concerned about. But the customers also need to understand why there is failure in service - intentional or snag in the system. a1books.co.in is, unlike other online bookstores in India, is an online marketplace where sellers and publishers from across the world participate on a1books.co.in platform to post and sell their books online.
The orders received by a1books.co.in are serviced directly by these sellers who claim to have the books in stock. Sellers many times do not update their inventory. This results in book orders those have to be canceled by these sellers after order receipt. Refunds for order payments by credit and debit cards are automated and refund credits are instant.
But DD/Cheque and net banking payments need physical cheques to be written for refunds. This causes delay. As sellers are servicing the orders directly to customers, mode of delivery is also their choice. While most sellers use standard online trackable courier, sometimes some sellers resort to other modes. Sellers are also not to blame, as they are just about getting used technology.
Sellers are making amends to suit the online selling environment. A1Books has one of the best personalized customer support. Every mail and call is attended on priority. A1Books India always thrives to offer maximized customer satisfaction. A1Books also is working hard to improve upon the system, educating the participating sellers, to offer the best customer satisfaction. I am sure next experience of this customer would be very good next time. Kishore, a1books.co.in.