I have sent following mail to all the nodal officers of ABC Broadband (With hope at least one officer will help me)
RRajeev_Vermacted Sir,
Very much disappointed with ABC Broadband service (Demo & Installation conflicts & poor customtakeouter service by Tamilnadu Nodal officer)
My Name is Arumugam.P
Mobile: xxxxx98765
On 10-jun-2011 I requested a ABC Broadband connection from your site
On 11-jun-2011 (Saturday) - Demo Rep Mr. Shylendar Babu (mobile: 9176624650) came at 07:00 PM and should me a Demo and told Signal is 100% and he showed me 2MBPS speed in ABC Broadband site’s using speed check link
I asked him whether the same speed will I get or this only for demo purpose you people are boosting your signals & later you reduce it?
Shylender Babu Promised: No! ABC Broadband Won’t do that, also they cant do that
After his Assurance I made a cheque payment for 1433 RS.(500 installation + 799 FMC799 PLAN)
Cheque Details:
Bank: HDFC Bank, ITC Center Anna Salai.
Cheque Number: 219811
Cheque Amount: 1433
Dated: 12-jun-2011
Account Name: Arumugam. P
Credited on: 13 or 14-jun-2011
On 15-jun-2011 Installation Person Mr. Prabhakaran (mobile: 9176627135) came for installation at 4:00 PM then he called me up and said Since you don’t good signal (not even 2/4 points signal strength) we are sorry we can’t install ABC Broadband at your site. and after informing our office Gemini to my Team Leader, he has asked to bring back devices and equipments with out installing it in my house
I Want You to answer Two points From my Side:
How can your Demo Rep give a False Promise (For Commision he Gets?) or Gemini staff is reporting False?
I need my Money Back AS SOON AS POSSIBLE (Please deposit it back into my Same account HDFC Bank, ITC Center Annasalai A/C No: 00041140xxxxxx, Name: Arumugam. P)
Sir I am Waiting For your immediate action on this, I want call from the person who made false promise (That man is not even picking his phone 3-4 calls made) and he must ask sorry to me for his false promise.
I mailed this to nodal.tamilnadu@ABC Broadband.in & customtakeoutercare@ABC Broadband.in but still no response to my Mail.
Kindly Acknowledge this Mail and Return my 1433 Rs Back to Me (Deposit it in the same account & return all the documents collected by your people to me ASAP)
Incase if you don’t reply to this mail, please dont feel bad, I will Take next action (Consumer Court).