Hi,
I am from Bangalore. I am using internet connection at home for 6+ years. I was much happy and satisfied with my 512kbps Airtel internet connection. I moved to a new house where no wired internet connection was available.
On Jan-2012 I have taken a ABC Broadband internet connection. In spite of bad reviews from MouthShut, I took a chance with ABC Broadband as I didnt had any other option available. when I called them for a new connection they were shift in meeting me the next day and took the advance of RS1, 900/- from me in cash and agreed for installation on Saturday. But they came only on the next Wednesday (Jan-18-2012) afternoon (Latter I came to know the reason. bcos their internet doesnt work well in weekend atleast in my area). I took ADBB1099 plan (Their plans and tariff looks great on paper).
It worked like a charm that day afternoon. Then It started getting disconnected from evening and it became terrible at night. The connection was very unstable. It comes to full speed for few mins they it will get disconnected. The terrible thing is it will not at all work in weekend. Whenever it disconnects, I need to go to their webportal and login by manually entering userid and password.
I was totally fed-up with their connection. I decided to use 3G connection from Airtel or Tata docomo and asked for disconnection with in a month (on first week of Feb-2012). The customer support promised disconnection by 10 working days. I have paid the Jan bill which is the prepaid payment for the next month. They promised the refund of the advance I paid in prorata-basis with in two weeks. Nothing has happened till then.
But every day I get a automated call asking me to pay the bill. ABC Broadband connection is pre-paid. So every bill you pay will be for the next month. I have already payed for two months but I have requested for disconnection with in a month of usage. I havent used their connection after asking for disconnection. But they are asking me to pay the bill for the month of March (Which is actually for the usage in the month of April).
Once in 3 days their customer support is calling me to pay the bill. I used to reply them I have asked for disconnection and I quote the service-request number. They reply me "as you still have the connection and using it please pay the bill." But I am not using it at all. The way they handle customer request is very unprofessional. When I ask them the date by when they can disconnect they say "your request will be forward to the concerned department." This has happened for more than 20 times so far and I dont know what that concerned department is doing. Fortunately I got BSNL-BB connection which is like a blessing for me. It works like a charm.
It looks obvious they dont want to take back the connection and get me paid at any cost. This is very unprofessional and terrible customer experience.
Looks to me like they dont have proper infrastructure and their contention rate is very high for home users. So it works fine only when the simultaneous users are very less like in day time of 10AM to 4PM. Rest of the time it is a dead connection.
This is my worst experience from an internet service provider.
Honorable ABC Broadband, "Fine provide the service what ever you can ABC Broadband. But why cant you take back the connection if I dont want to use it. How is it fair to expect me to pay bill for a connection which I am not using ? "
This is customer harassment and abuse.
I do not want to be judgmental about ABC Broadband but just wanted to share my worst experience with you all.
Experts, Please let me know the legal course of action I can take to resolve this issue.
Thank you reading my review.
-Kiru