Extremely bureaucratic. They keep shifting the blame and mostly they try to pin all the fault on the customer.
Technical support guys are novices who do not have absolutely any idea of what they are doing.
The toll free number is bad, call keeps dropping. So after explaining the problem for 15 mins the call would drop and then you would need to repeat all over again.
Service engineers who come home are pathetic. They just come home and run the speed test and then pass the problem to the back end. God knows what the back end is.
Suvo dasgupta, KOLKATA