ABC Broadband Broadband installed at my residence on 10th May 2012. The service was horrible and I disconnected it on 5th july 2012. Made 2 months payment also. ABC Broadband never came to collect the device. Now they are sending me threatening Recovery mails that I have not returned the device and I will have to pay 3rd month Bill as well. They are still sending me the cumulative bill every month.
———- Forwarded message ———-
From: Masood Hashim
Date: Tue, Dec 18, 2012 at 4:05 PM
Subject: Re: 1106425040 – ABC Broadband user id
To: Customercare
Just spoke to ABC Broadband Care again.
I have attached the bill of 07-Jul-2012 to 06-Aug-2012 bill and since I have not used any internet it shows the Total Usage (MBs): 0.
I have paid the bill of 1032.3 of 07-June-2012 to 06-July-2012. Come and take back your devices and stop sending me mails else I shall register a case against you and write about you.
I had given the request to close the ABC Broadband Connection on 5th July 2012: This is the mail request:
———- Forwarded message ———-
From: Masood Hashim
Date: Thu, Jul 5, 2012 at 1:19 AM
Subject: Discontinue my ABC Broadband connection – CustomerID -1106425040
To: customercare@ABC Broadband.in
Hi Team,
I would like to discontinue the ABC Broadband service from today. Disconnect and deactivate the service.
My Customer ID is – 1106425040.
Regards,
Masood Hashim.
On Tue, Dec 18, 2012 at 3:30 PM, Masood Hashim wrote:
Hi,
My ABC Broadband plan was activated on May 11th 2012.
I have made the following payments till now:
1.) 10th may 2012 – Around Rs.2000 CASH to the Salesman (This includes the Monthly rent of first month). Have attached the receipt of it. Bill Period 10th May to 10th June
2.) 25th june 2012 – Rs.1033 Through Net banking. 11th June to 11th July. Net Banking Statement:
“25-06-2012
ICONN/49060903/250612/TECHPROCESS
SOLUTIONS L 1032.30 26643.79 037?
Disconnected ABC Broadband on 5th July 2012 and have made the payment till 11th July. What else payment you want me to make?
I have the receipt for CASH payment to Saleman.
You people are keeping your ABC Broadband device at my home since months. How much should I charge you for it?
From: Masood Hashim [masoodhashim@gmail.com]
Sent: Friday, August 10, 2012 5:18 PM
To: Billing; Customercare
Subject: Re: ABC Broadband Secured Wireless Broadband Service e-Bill
Stop sending me bills. I have disconected ABC Broadband internet 2 cycles back.
On Mon, Dec 17, 2012 at 7:59 PM, Recovery wrote:
Dear Mr. Mohameed Hashim,
Reference: Closure of your ABC Broadband Service account Service ID 1106425040
- As per our records, Modem (Indoor/Outdoor CPE and accessories) provided by ABC Broadband and installed in your premises has not been returned to us.
In case you would like to continue our services, we would be happy to activate your services upon payment of outstanding amount.
If you do not wish to continue with our services, You are required to return Modem and all accessories to our authorized representative.
- Please refer to Para 23 of Terms and conditions of the subscription , an extract is appended below
“In case of service discontinuation, the subscriber shall compulsorily return all the modems in working condition. In the event of subscriber not being able to deliver the modem to the company, for reasons attributable to their action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.
Please note that the Modem provided by ABC Broadband and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment, under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.
- You are requested to return the Modem along with accessories to our Authorized representative, immediately and in any case not later than 31st December 2012, failing which charges of INR 1500/- will be levied on your account as per terms & condition mentioned in Subscriber Registration Form.
You can contact our authorized representative Mr. Ganesh at 9604122416/9225541920 for return of Modem.
- You are also requested to make immediate payment of outstanding Balance of INR 1709.03. You can pay by Cheque / Demand Draft or Online .For more details on Payment options, visit our Website https://ABC Broadband.in - Bill Payment .
Thanking You,
ABC Broadband Digital Networks Pvt. Ltd.
https://ABC Broadband.in