On 20 Apr 08 I received an SMS from ABN AMRO, thanking me for applying for their credit card - I hadn’t! Over the next few days I got seventeen calls from their credit card division asking to speak to someone else. My repeated responses telling them I that this telephone did NOT belong to that person had no effect whatsoever.
I then called back on the numbers from where I had received their calls, asking to speak to their boss. Whoever I spoke was was hostile, for want of a stronger word. When I called up their helpline, I was again refused access to their credit card division bosses.
I finally wrote a complaint to the banking ombudsman, and that’s when they responded. To add a comic twist to the story, * they then repeatedly asked me to verify my credit card number*! Eventually, I got a written apology from the bank(dated 30 July), promising me that they will not ever call me again and that their number has been deleted from their database.
Exactly one month later(30 Aug 08), I got a call from ABN AMRO bank credit card division, offering me a credit card! I am now writing back to the banking ombudsman to tell him what’s happened. These guys are inept, incompetent, dense, aggresive, rude and have no clue what they’re doing. I wonder if their Netherlands parent company knows what their Indian branch is up to.
I’ll be damned before I ever touch their products.