My company has forced me to open an account with this rat hole bank, upon which I opened one.
-The internet banking - Does not work.
-The telephone banking - Does not exist.
-Customer service- Customer. What?
-Monthly statement: Pay 200 rupees per month
You could argue:
According to RBI directive, banks must provide a passbook for the SB account, irrespective of which bank you are. They don’t care and they don’t follow.