I have a salary ccount with ABN AMRO which was lying unused for a long time as I had left the company I was working with. To be frank I was not in a god financial condition to continue using it. Now that my business was growing and funds started to come in, I wanted to restart the account. I was earlier using ICICI and standard chartered bank as they had the widest network in India.
I am now based in Guwahati. I knew that the account was inactive and I wanted to transfer funds to the account as I thought this would be my nice and secret savings which I will not touch.
So, I called the phone banking and asked whether I could transfer funds by online banking to the account to make it active. The gentlman on the phone gave me a "shoo away kind of attitude" reminding me of the balance in the account, which was low. His approach was half hearted, though he gave me the ways to start the account, I had to ask for every details myself.
That point of time I really felt very low myself. It gave me an impression that ABN AMRO encourages its customer executives not to service normal users. I had my account empty with Standard Chartered for a very long time but they never treated me differently, that’s why now I have a hefty amount in there now.
I guess they do not understand the concept of prospect customer. I was very disheartened by his attitude and even before I could complete my question he disconnected the call.
I swear I will never bank with ABN AMRO in my life again.
Best part is they are one of the underperforming banks in India. No wide network, Less ATMs etc.
Regards