. Please read the following to know the list of errors in details :
1} I Forwarded a written request for a NEW GOLD DEBIT CARD for my salary account # 1498768 .to ABN AMRO Pune, (Camp Branch} on 8th March 2009 to the receptionist sitting on the left hand side of the Main Doors . She asked me to meet another lady in front of the Cask Counter, I requested both of them to deliver the GOLD DEBIT CARD As soon as possible.
The reason being I am not a localite. I have faced problems last time with ABN AMRO bank DEBIT/PIN deliveries hence instead of giving a complaint online I personally went the bank so that there would be not errors .My communication address is my Company Address, My shift time is 17:30 – 2:30.{Instructed them call my cell apart from my shift times} and the lady confirmed my cell # 9923330296 { which is the same cell # since A/C has been opened with ABN AMRO} My Office Landline no. along with the extension # and all the information required to deliver the courier.
They gave me a TAT of 7 working days for ATM DEBIT CARD & another 3 working days for ATM PIN. , Though I have received the ATM DEBIT CARD , I have not received the ATM PIN till date . { 25 working days have passed and I have not received my ATM PIN .2] ABN AMRO DEBIT CARD got trapped in theABN AMRO ATM Machine(located in zensar campus} for more than 3 times { even after you enter correct password or even before punching any keys } .
After calling the helpline and Asking the reason they say, due to ATM Machine Malfunction{ , { maybe due overload in peak days of every month {i.e. 1st till 5th.}}\ the debit card gets trapped even when it was not my fault. If this is the case and ABN AMRO knows it, why do I have to face this 3 times when its not my fault , and this time ABN AMRO has done height of not delivering the ATM PIN its almost 29 days and tomorrow 30 days would be completed. {30 days – 5 Sundays} 25 working days .If ABN AMRO is not able to deliver a ATM PIN in 25 days at a location like ZENSAR TECHNOLOGIES { KHARADI IT TOWER }, it can just be due to negligence nothing else .
3} As you delay in sending the debit card, I have to travel from Kharadi to Pune (Camp) at the branch, I did It 3 Times, Cost and Time required for this cannot be justified by anyone apologizing .
6} I called the ABN AMRO helpline in 4th week , this time after speaking to a uninterested Customer Care Executive { he was not at all up to his designation} requested him to transfer the call to his seniors, or any supervisor around .
Spoke to Mr. Rajesh Bhagat {Floor Manager} . Asked him how many more days would it take, he said another 7 working days { excluding Sundays and National Holidays }. Requested him to inform the delivery person to call me on my celL # 9923330296 24*7 as the no. works 24*7, he said can’t promise that, then informed him my shift time is 17:30 – 02 :30 , If the delivery guy come within this time no problem, or even if he comes before or anytime before this time. All he have to do is just give me a call on my cell # , as I can’t enter my office and reach my extension just waiting for the delivery guy as my company would not allow this. deliver at my office between .
He said he is making note of al this information {1st the Bank ladies made this notes on 8th March. 2nd Mr. Rajesh Bhagat {Floor Manager} made notes of delivery times and probabilities and said he can’t promise but would ask the delivery guy to give me a “ call back “. I informed him I don’t want a “ call back ” from anyone, all I need is my debit card. If the delivery guy comes within 17:30-2:30 timeframe, I don’t need a call back from anyone.
Only if he comes before 15:30 ask him to give me a “intimation call “on my cell phone, so I could know that the delivery guy has reached to deliver ABN AMRO DEBIT, and I could be there within 5-10 minutes. Mr. Rajesh Bhagat {Floor Manager of ABN AMRO} started arguing that he will insist the person to give a call back, and not a intimation call. Am still unable to understand why it is difficult for a Floor Manager of ABN AMRO to understand difference between “call back“ and ” intimation call “. It took him 45 minutes to understand. He promised me that he can’t assure of a call, but he would see that the debit card if been delivered within 3 working days. { you can check the conversation with Mr. Rajesh Bhagat if you record the in coming calls at your customer service }
On Saturday I was suppose to go my native place as decided, After doing such a big follow-up with the customer service department, Giving everything in written to the Bank Employee, { as you can check , with the bank docket of 8th March 2009}. After explaining everything on phone to Mr. Bhagat {Floor Manager} & Ms Anjali { escalation desk }.I have not received the Pin no. without which the ABN DEBIT CARD IS USELESS.Now I am writing you all this with an interest to know, 01 } Why a bank employee of ABN AMRO can’t forward strict guidelines and instructions after a customer gives a written request .?02 } Why do you call your helpline, { as customer service helpline } wherein even the floor manager don’t understand English properly.
And can’t do anything for a customer instead of just keeping record.03} What’s the purpose of a delivery guy when he extends the time for a Customer to get his documents ? As every time I have always shown interest to visit the bank and collect the documents. ?04} What’s the purpose of ABN AMRO for having a record of customers mobile no. if the delivery guy or none of ABN AMRO Executives call on the no when a problem arises. ?05} If you calculate, to call your customer service I have Made a big expense, to visit your Pune Bank just for forwarding a complaint and for cash withdrawals I have to spend a lot needlessly. {who will take responsibility for that } 06} Prior to this ABN AMRO has discontinued my another account just because a photocopy of PAN CARD was misplaced by you guys, which I have given to a relationship officer who has filled the bank form to open a account. My account was cancelled even when it was not my fault.
The reason was given as many other guys from my bath has not given, so ABN did same with my account ? without even informing me ? I already gave you 1 chance.07} there is no point in any of ABN AMRO executives sending Apologizing and sending courteous statements, cause its very easy to write and console and different to bear such a bad service.08} The most important time I was needing the debit card was on this saterday and Sunday, which was useless without a PIN no.9 }
A} My humble request with you remains is please investigate and let me know , why the two ABN AMRO lady branch officers have forwarded a wrong request, after me giving them all the required Information ? Senior Employees of ABN AMRO BANK Side thier employees over customers, so people stay away from this bank. Employees of ABN AMRO bank has a cheaters syndrome in their DNA.