I had a very bad experience while, I was withdrawing Rs.1000 from ABN(Now RBS) ATM. It dispensed only Rs.500 but, Rs.1000 was deducted from my account.
When I complained to the bank, after 1 month and lot of followup, I received the reply that from their side, that transaction was successfully completed so, there wont be any credit to my account.
it was pathetic and bank was not ready to listen customer’s view.
I never saw, such an irresponsible reply and un professional behavior from any bank.
Even after lot of followup and call, no body from bank took the pain to talk to the customer and satisfy with their reply, which was not at all satisfactory.
I am having corporate accounts in RBS, so I have a constraint otherwise, I would have opted out.
Moreover, I have seen , since, RBS has taken over ABN AMRo, such type of complaints are coming very frequently and no body is there to look into it.
I have talked to my collegue, they told me that , such type of occurances happend in the past also with them.
so, it is the fault of the atm machine and customer is paying his hard earned money to them for nohting.
Most of the time, I have seen the ATM machine , desn’t work properly.