I am absolutely disgusted with the level of service offered by ABN AMRO bank.
I am right now so overwhelmed to express my horror with this bank but dont know where to start.
I am a customer service manager and have managed domestic and international clients. I am therefore able to base my judgement on what is the level of service one can expect dealing with banks, insurance companies, etc. who are governed by a financial regulatory body and not just the basic consumer laws.
I have been subjected to such levels of torture, I can write a book on it. However, I will state the poins briefly so you can make an informed decision before you go with this bank given the choice.
Call their customer services number - USELESS! Every query I have called them with, they have re- directed me to their bank branch.
ALAS! There is only one branch in Bangalore on Residency road. Who cares what the dimension of Bangalore city is and wherever the heck you live!
You go to the bank, they dont have a token system. You have to state your query in full to the person at the reception. She will give you a slip and direct you to a counter.
The Bank exec at the counter doesnt give a damn you are seated and waiting to be heard. They will go on and on over the phone mumbling away other customer’s details. Well done! Who cares about DPA?
And then you have to repeat the whole story at the counter when you get your chance.(Mind you - I am not relating a single experience here - This is every time I have visited them)
They do not resolve your query on the spot. They will ask you to send you grevience in writing and post it. Well, someone’s going the extra mile giving business to GPO and making life hell for the customer . Hmm, I was exaggerating - you can drop your query in their drop box too or email them(never tried that though - so I cannot comment if they read them at all)
So, if you are being a tough customer at the bank and not giving up, then they will make false promises and send you away anyway with an acceptable response - Their way of saying, "Get the hell out of here"
You then call the bank to follow up on the promise they made - The bank branch in Bangalore, they almost never ans your calls irrespective of the time in the day. If the receptionist does ans the call, she will transfer it to a desk which will keep ringing till eternity. I know since I have been to the bank many times that the receptionist can clearly see if anyone is seated at the counter they are transfering. When you call back to say no one ans the phone, they will tell you there is no one at the desk and to call back. And HELL! when you call again they will recognise your number on the display and not answer the phone at all. BINGO - I think my office number has gone on their "DO NOT ANSWER" list, lol.
They do not call customers to give any sort of intimation before and after any action is being taken on the account(by post, email or by phone) - SHOCKING!
They have a collection agency in Delhi(now, dont think I am a bad payer - I know them because of the nature of mistakes made on my account by ABN). This team is one hell of a collections team - They harass you so much so that they called me on my day of wedding and inspite of telling them not to call for this reason, they kept their rigour on throughout the day. Well, my family(who were answering/ignoring the calls on my wedding day) and their friends will never go with ABN AMRO, I SWEAR!
There is another side to the story of what will happen if you take a personal loan with them apart from the service aspect of it. I will cover that another time when I have the mind to.
I believe as a customer you have the potential to make or break the reputation of a company. I am heard coz you are reading this review. Please feel free to pass this on to all you know that are exploring financial partnership with the right bank.