I have bought Acer Aspire 4736 - S. No. lxpg40c0279292d4f21601 (on 14th Oct, 2009 from Micro Sun, super bazaar, Moradabad). Within a week, it was not booting. After 2 hour, it started normally. I was embarrassed when I had to give important presentation.
It was not starting. Any how I managed and after few hours it started normally. I called up (3rd November) customer care and they asked to visit service centre. At service centre (Ghaziabad), they said that motherboard had some problem. Service centre collected my laptop. I kept following up with service centre for next 22 days. At last they received motherboard from Bangalore and replaced (25th November, 2009) the same. Next day it was not showing any sign of life.
It was completely silent. Again I had contacted to service centre, they expressed same problem. I again asked customer care. This time reply was same… ‘Our service centre would take care’. I asked to replace this laptop (Acer Aspire 4736) as it had manufacturing defect. But customer care and service centre both denied and told that they are helpless. They could only provide warranty.
After all this I searched email ids of Acer people on the internet. Few ids were ail_easycare@acer.co.in, mahesh_kulkarni@acer.co.in, wsmukund@acer.co.in, Sanjay_gupta@acer.co.in, shankar_b@acer.co.in). I got response that somebody would connect me. After two days, I was asked to send contact details. I shared through mail. Nobody contacted me next day. After that I marked CC to Jai Shankar, Director Sales, Acer India (sudhir_goel@acer.co.in) and Sudhir Goel, GM, Acer India (jai_shankar@acer.co.in). Now Customer care Manager Head Mr. Amrish Mahajan (Amrish_Mahajan@acer.co.in) contacted me. I simply requested to return full amount with a letter stating that ’Acer was unable to provide defect free product and service’. They offered me to replace Laptop with one month of extended warranty. I refused to this and asked my money back with apology letter or replace laptop with compensation as my brother had faced problem. He is an MBA student and it was basically purchased for his study. He missed few presentations and that was big loss. At last, Acer returned (12th Dec, 2009) the money without any Apology letter and took back laptop (Acer Aspire 4736).
This shows there lethargic and disgusting approach. Acer people don’t support their customer and when they catch with mistakes, they simply escape from responsibility. In my case, they simply returned the money. I would suggest – Do not buy Acer Products. I have shared the mail ids so that if anybody facing such problem can use these ids.
If some responsible Acer people read this review, kindly think upon that how would you survive with such product, service and behavior?
Regards,
Rajeev Misra
rajeev_misra78@yahoo.com