Hi friends I have been using it for last 3years.till now I have not gone to any services.no problem.no complaints.a basic featured laptop for anything u can use for.but web cam has no expected clarrity.upto your usage the battery depends upon.getting heat soon.no problem if use coolpad.otherwise no specific complaints.for this 23, 000 budjet you cant afford a computer with this specifications.network connectivity is awesome.not over weight.easy to carry.