I requested a new connection in September 1st week(I had an ACT connection earlier from 2011 till 2013). A person named Bajali(8884438976) came and collected Rs.7180(for ACT Blaze Rs.1049 plan for 6 months+ 1 month free and free installation). A person named Chandru(8884438956) came on 7th September and gave the connection.
Here are the list of complaints:
1) The technician came without the required equipments and gave the wire connection dangling between the doors.
SInce the laptop was not available at home when he came, he couldn’t test the connection. Also he didn’t inform anything about userid, account id and password. He told he could come next day and make the wire connection proper but never turned up. He informed that connection could get activated in 3-4 hours.
2) Connection was not activated and Internet was not working. Being a Software engineer myself, I tried all possible options and figured out the connetion is not working(Not even able to open ACT Portal page). So the installation itself was not properly done.
3) I tried to contact ACT customer care by all means. I tried the phone customer care 24* 7 from 7th to 12th September but never able to reach them. THIS IS NOT THE RIGHT THING FOR ANY COMPANY IF CUSTOMER CARE CANNOT BE REACHED AT ALL.
I called up the technician and he said I has gone to native place(for some funeral) and no one else to assist me and asked me to contact customer care which I was not able to reach them. I called up the marketing person who took the cheque for the connection, he said he will check and let me know but never called back.
4) I wrote 2 mails to ACT helpdesk and they raised a ticket and no further update. I raised 2 tickets from ACT website contact us page as well.
5) I myself went to ACT customer care office in Horamavu and asked the details on 12th Sep. I didn’t get any answer but a person raised a new ticket and said it would be done by 8PM on Saturday. But nothing happened. I thought to wait till Monday
6) Today 14th Sep, finally was able to reach Customer care in phone and they told there is some problem and will be rectified by Monday evening. Till now it is not working. Now it shows the connection is dead. I called up Customer care again and reached them after waiting for 30 minutes(really? If you cannot provide Customer care service, please don’t expand the customer base and not attempt new connections). The customer care told the same answer as in the morning. I know there is NO problem as such. I live in an Apartments where there are 50+ ACT connections and it is workking for all of them. It is not working for me alone because the installation or activation is a problem. Now the customer care told it would be done by 8PM tomorrow. I am fed up and frustated. How do I believe it will be done by tomorrow when I was told the same from last week.
7) The biggest complaint is the non responsiveness of the customer care when I tried in all means for last 8 days, I didn’t get even a single call from anybody. I thought to escalate the issue and asked the customer care to give me the email id to escalate and they didn’t give me that too.
Now having wasted all my time and effort for last 8 days, I am left with no option.