So having used ACT for 2 years odd, and a plethora of complaints later(especially this year) about frequent disconnections, there is ZERO improvement - either on their response time or the quality of tech/materials used(which I’m assuming is part of the problem). This month, the net has been down more than once(almost a week at the last count). And guess what, their response time is 24 working hours(which actually means 3 working days!) In this day and age, who can tolerate such times when it comes to the net?
There is zero co-ordination between back end team and field guys. One hand doesn’t know what the other is doing. Even the promises of its own nodal officer are not kept! When engineer says he is coming today to fix it in an hour, I change my plans so I can be there to make sure its fixed(this is after he confirms to me on the phone that its fixed, and I even get an automated SMS saying issue is resolved) But of course, the net STILL doesn’t work and they close the complaint without even checking with me.
After this, nodal officer says engineer will be there in one hour - no prizes for guessing he doesn’t come nor does he pick up my calls! Despite making repeated requests for escalation team callback, there is not even a single call back or any kind of intimation on the status of the issue. THEY DON’T JUST CARE. period!
For anyone who’s work depends on the internet, DONT EVEN BOTHER OR WASTE YOUR TIME WITH ACT. I can’t tell you how much my work has suffered because of their frequent disconnection and complete systemic failure at all levels to resolve an issue. But of course, when its bill payment time, I get calls and SMS multiple times - even before the due date has arrived. and I have never made a late payment even once! Can I take ACT to the consumer court for such low service standards?