Really BAD Service, Horrible customer support, too many connection issues every month, not enough technical team.
1) No one to listen to your issues/concerns over night, they work only in their comfortable 8am to 9PM shift, and dont care about people using internet over nights.
2) I never saw any customer service number saying "user-busy". Its only ACT customer support number that always says user-busy(Dial: 91-40-66-272727 to see it your self:P).
Every time I call them atleast one or 2 hours user-busy tone before I get connected and "Call-Waiting" for sometime and finally will get a chance to talk to someone. sometime all day user-busy tone. WTF**. Cant they afford few more phone lines.
3) Their technician-team will show-up only after 20+hrs, as they promise resolution within 24hrs. never saw any problem resolved in less than 12hours. like never ever.
They have very less technical team, and more customers and more technical problems.
Either they should increase their technical team or stop providing new connections with that limited technical team to support them.
4) No Battery backup to provide service for atleast 10 to 20minutes in case of local power failures. Every one has power inverters at home, ACT has to provide some battery back in their HUBs.
4) Atleast 2 to 3 times internet disconnection every month. For Eg: Last month(10-SEP to 10-OCT) three complete days out of service. initially they are not ready to refund that three days, now after I switch to another fibernet, they want to refund that amount if I switch back to them. Why would any one stay with ACT with all these issues.
Forget about setting up a small IT-Offshore office, you cant even work-from-home with this unreliable service.
Look for smaller service providers with a better customer service, who can listen to your concerns and show-up at your place with in 1 hour to resolve you problem, that is what anyone expect from any service.
ACT has to "act" on fixing their service, technical team, educating customer support, extending their customer support working hours.