I Took ACT Broadband 1 Year+ 2 Months Free(ACT Blaze and Customer Id:10942415) connection on August 24, 2014.
Connection was installed in Three days and no issues with the connection .But when I visited my account in "portal.acttv.in".it shows 1 Year+ Wifi router free.I didn’t receive any WIFI router moreover I applied for 1Year+ 2 Months(I have the receipt).
I called them immediately and they told me they will update info in 1 day.From then I’m calling everyday(Called customercare morethan 10 times).After a week they gave me a complaint No: 0002700597 and I received massage that my problem is resolved but they didn, t resolve(I was calling them and getting the same msg everyday).
I recorded all calls made by me to customercare(if any one want to listen please mail me "tulasi347@gmail.com", I will attach them and mail u).I have sent emails regarding the issue to managers("prasanna.prabhu@acttv.in" and "shafee.ulla@acttv.in"), not even a single response from them.Today I met my lawyer and described about the problem.I gave him all proofs and recorded calls.I decided to pull them to court.worst customer care from ACT Broadband.please dont go for ACT.better go for AIRTEL(good customer service)