Hello Team,
I request everyone to avaoid ACt Fibernet in Hyderabad, they provide a pathetic service, they never resolve the issue less than 24 hours. Its Useless company ever seen. I would have opted Airtel, unfortunately Airtel is not there in our area, I dont have an option to take Useless company services.
I have raised a ticket yesterday on a high priority ticket, however nobody has come to our place to fix the issue, in the last 2 months; this is the 4th time we are facing the connectivity issue, almost every 15 days we get the same problem, we have to wait for 1 to 2 days to fix the issue, if you dont have a service support, better you close the services in hyderabad, rather than advertising and selling the services by cheating customers.
Ticket No#10124165109
Ticket No#10124177306
Acct No - 101011865397
When you people escalated to the branch level, if they dont take any action, what customer should feel, without having internet, we cant run our business, its more than 24 hours to resolve the issue, there is a problem in the DP Box, whenever we raise a problem, they will come and fix the port and go, for this we have to wait more than 24 hours.
If the same error occuring frequently, dont you look into the root cause, instead of fixing the problem and go.
Thanks & Regards
Naveen Kumar - 98858 20595