Took the 6 Month package by paying DD for 6 months. They promised an offer for 1 month free with 6 months subscription. For the first five months, no issues at all and the speed was good. Towards end of Oct’13 the speed went down to less than 2 MBps. Raised customer service request.
From that time on, still now, the problem is NOT resolved. atleast 10 service requests were raised to resolve the problem.
Advantages:
- As long as there is no technical glitch, you get the speed promised.
Disadvantages:
Very poor or NO customer service.
Customer reps DO NOT turn up on time
No technical experience. Ex., They say straighten the wire and it will work; can you please test multiple times by doing the ping.
Even after explaining the issue to atleast 10 customer service individuals, they will ask you the same question again.
They don’t stick to their offers. At the end of 6th month, they had sent a bill for 7th month, though they claim it is 1M free. With NO committed speed for more than a month; not entertaining the 1M free offer; send the bill asking for payment.
DO NOT GO FOR IT, if your work is dependent on this. It will let you down VERY BADLY.