"We bought two of them in Feb 2020. both are leaking now. one takes ages to get heated. one sparks. so right now both are switched off. When called customer care in May 2020. they did not respond and they responded in Aug 2020. Now they are saying we need to courier both geysers to delhi. I stay in Kolkata and I need to courier it to Delhi. this caluse was never mentioned in the product description that servicing would be done only when product is shipped.