I am not a very old player of Rummy with Adda52.com, but impressed with their customer support staff. After winning huge amount of around 10k, I wanted my money to be redeemed to my bank account for which I made an online request.
Since I wanted the money immediately, I contacted the customer care to request if the money can be redeemed the same day to my account. The customer care person was very helpful and agreed to my request and the money was transferred to me the same day.
Overall the site is good. Though they should introduce more tournaments.