I hope everyone gets to read this but I hope no one has to go through it. Similar situation as the last reviewer but even more. Just note I called customer service ( cs) many many times. I needed help with an issue on a package that I ordered. No help at all. Asked to speak with a supervisor, was not in. Called back again still not there.
Finally, called back again supervisor was there, but told me to contact consumer relations ( cr) . Mind you by this time I already called maybe 6 or 7 maybe even 8 times and almost 60% of the reps sounded like they were annoyed to talk to anyone and 90% sounded unhappy and would take deep sighs throughout the whole phone call. And I understand CS reps are people too; they have bad days. But really? 90% of them? !? !?
Anyways, so I contacted CR and how is it my luck that I also got nate. And the day before I got marshal. Yeah this issue took about a week to resolve. And don’t give adidas the credit, this issue still would not have been resolved if I had not contact the better business bureau. Which if the better business bureau sees this. I thank you guys so much for the help. I felt like I was an ant being played by this billion dollar company where I couldn’t do anything because everyone either did not know what was going on even though I explained to them or they knew what was going on but ended up putting me as the blame and it would be my loss.
Anyways Marshal hung up on me once and nate hung up on me twice. There were disagreements voices being raised, just a lot tension on the phone. Now I admit I was getting frustrated, but you have to understand that I had to call again and again and every time I called adidas CR they blamed it on me because such a huge company couldn’t do anything about their own product because of their policy, which doesn’t make any sense.
So, I called and asked for an emailed version of their policy and they couldn’t provide it. Anyways, next time when something goes wrong with an order from adidas and I have to contact cs or cr. I will definitely be recording my conversation and letting them know that they are being recorded. Just to show proof that I am not crazy. If there even will be a next time, probably not. Oh yeah and adidas also really likes to charge you multiple times because their website likes to tell you that your card did not go through but it actually did and they don’t send you the product and make you wait a day or two even 4 to 5 days for your refund to come back. Awesome. The picture is just one example.