THIS IS TO HIGHLIGHT THE INCOMPETENCE, HIGH HANDEDNESS AND STUPIDITY OF THE CUSTOMER SERVICE DEPARTMENT OF BIRLA SUNLIFE MUTUAL FUND. MY FATHER HAD INVESTED IN THIS MUTUAL FUND(TO HIS DETERIMENT, AS WE NOW REALISE). THE COMPANY IS COMMITTING FRAUD BY CLAIMING THAT DIVIDEND CHEQUE HAD BEEN DESPATCHED TO THE CLIENT BUT DUE TO CHANGE OF ADDRESS, THE CHEQUE COULD NOT BE DELIVERED.
I HAVE REPEATEDLY INFORMED THE COMPANY ON MY FATHER’S BEHALF THAT THERE HAS BEEN NO CHANGE OF ADDRESS, YET THE COMPANY INSISTS THAT THE ADDRESS HAS CHANGED AND THEY ARE UNABLE TO DELIVER.
THIS NOT ONLY AMOUNTS TO DEFICIENCY OF SERVICE, BUT OUTRIGHT FRAUD.
PLEASE READ THE MAIL TRAIL BELOW WHICH PROVES THE COMPANY’S COMPLICITY IN THIS MATTER.
DO NOT INVEST IN ANY SCHEMES OF BIRLA SUNLIFE AMC AS I AM SURE THEY WILL PERPETUATE THE SAME FRAUD WITH OTHER UNSUSPECTING CLIENTS AS WELL.
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Email sent by me to Birla Sun Life AMC on 11 Sep 2016
Are you retarded?
I have clearly stated in my earlier mail that there has been no change
of address.
I will be now taking this matter up with Consumer Grievance Redressal
Forum as well and I am also going to post your responses on Facebook to
let the world know the brainless customer service offered by Birla
Sunlife Mutual Fund.
Sudarshan(Son of R.Shreenivas) -
Email sent by me to Birla Sun Life AMC on 7 Sep 2016.
Divyapalsinh Dodiya
Client Relations
Birla Sun Life AMC Ltd.
IN FUTURE READ THE EMAILS SENT TO YOU BY YOUR INVESTORS.
THERE HAS BEEN NO CHANGE IN ADDRESS RELATING TO THE ABOVE FOLIO
NUMBER.
HOW DARE YOU ASK US TO FOLLOW A PROCESS THAT IS TOTALLY UNNECESSARY
IN THIS CASE, THAT TOO BECAUSE YOU HAVE NOT BOTHERED TO READ THE
MAIL TRAIL. ISSUE THE DIVIDEND WARRANT IMMEDIATELY.
SUDARSHAN SHREENIVAS(son of R.Shreenivas)
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On Tue, 06 Sep 2016 18:18:25+0530 Birla Sun Life Mutual Fund
wrote
> Dear Mr. Shreenivas,
We acknowledge the receipt of your e mail dated 03rd September 2016
regarding address change for dividend cheque.
In response to your mail, please be informed that we are unable to
send the dividend warrent on unregistered address.
Hence, we request you to kindly follow below mentioned address
change process.
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Email sent by me to Birla Sun Life AMC on 4 Sep 2016
With regard to your request for providing folio number and PAN no.,
please find below the same:
Name of Investor: R.Shreenivas
Folio Number: xxxxxxx of Birla Sunlife Top 100 Fund - Dividend -
Regular Plan.(DETAILS OMITTED TO PROTECT PRIVACY)
PAN: xxxxxxx(DETAILS OMITTED TO PROTECT PRIVACY)
Best Regards,
Sudarshan
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Email from Birla Sun Life AMC on 3 Sep 2016
Dear Investor,
Thank you for your email addressed to Birla Sun Life Mutual Fund.
We acknowledge the receipt of your request, please allow us to revert to you in 24 working hours.
Kindly note your reference id AMC-231572-X4C1V7? pertaining to this query. This interaction is being tracked through the given reference number and we request you not to change the subject line for future correspondence for this query.
For faster resolution of your query, we request you to kindly mention your folio number/PAN and contact number in the email. Please ignore, if you have already mentioned the same in your mail, else we request you to resend your mail with the aforesaid details.
Should you require any assistance, please call on our toll-free numbers 1-800-270-7000 & 1-800-22-7000(MTNL/BSNL) within India and outside India 022-66917777(Call charges apply).
Now we are available Monday to Sunday 9am to 9pm(IST). Assuring you best of our services.
To avail our self help options, kindly click on the links mentioned below:
Online Access registration| Statement on Demand(SMS / Email alerts)| Fund Valuation via Missed Call| Branch list|
Regards,
Client Relations
Birla Sun Life AMC Ltd
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Email sent by me to Birla Sun Life AMC on 3 Sep 2016
Respected Sir,
This is with reference to your letter dated on 22nd August, 2016
stating that a Dividend warrant was returned undelivered citing the
reason that the Party was Out Of Station.
I wish to inform that the there has been no change in the registered
mailing address so kindly request you to please resend the dividend
cheque no. PL102416 for Rs.3, 447.43/- on the same address which is as
follows:
Mr.R.Shreenivas,
-
Letter dtd 22 Aug 2016 was received from the company stating that there are unable to deliver the dividend cheque as the address has changed.