First of all, the behavior of the manager was very bad.
They had committed at a rate but then after picking up the household items, before delivering, they asked for additional money and said that they will not deliver untill the additional money was paid
They will not pick up the phone calls after the pick up and would delay the delivery time.
Lots of items were found broken even after the delay and payment of additional money.
I would rate them as 0/10