During selling time, they never disclose their Service TAT or response time. The sales staff informed us that we needed the refusion once a month, but their hair expert staff recommended it in 2 to 3 weeks, which means that we have to pay additional 3500/- per refusion per month.
They tell everyone that they will get the skin from US or UK, but the reality is something different; if you ask them to show the shipping details, they will never share it.
Whenever you request an appointment, they never give you the same required slot; they always show that their team is so occupied and they don’t your required slot available.
They hired many freshers, and they will try to insist you get the services from another hair expert as your recommended hair expert is busy for an entire week. The higher side probability is the new hair dress can spoil your hair and skin, and soon you would be in a position to change the new skin. This is what they always want.
They don’t have any telephonic customer support, they reply on Whatsapp only, and whenever you ask for escalation, their answer would be 48 to 72 business hrs.
Many times, you get the refusion from their team, and within 2 to 3 days, your hair skin will again detach from the skull, and every time, you have to beg for an immediate appointment.