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AEGON Life

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Summary

AEGON Life
rits bits@rits_bits
Jan 13, 2013 02:54 PM, 6269 Views
(Updated Mar 01, 2013)
Policy Document Not received after 1.5 Months

It is very disappointing and frustrating that even though after completing all the formalities on 16th Jan 2013, I have not received the hard copy of my policy document. Even some of the information in the medical report was intentionally written false which they have corrected after so many follow up?


If I would have missed out then anyone can understand how easily this company would get escaped later (Claim submitting)? I request each of you to go through your medical reports to find out any likage. I do not understand why people are not taking this matter seriously.


In spite writing so many emails to the customer care department no action has been taken by them. Every time they come with false excuse that they have dispatched the policy but since delivery boy did find the address he returned back. My questions are


1) If that delivery boy has come to that locality why did not he gave me the call ? I have also provided by secondary number.


2) What is the proof that he really came to that locality ?

(4)
Dear Sir,At the onset sincere apologies for the trouble caused to you. We regret this unfortunate delay but if you could please help us with your name and policy no. so that we could get back to you immediately on what has gone wrong? Ideally post premium payment we take only 10-14 working days for conducting medicals/arranging for documents, issuing the policy and dispatching the same to the mentioned address. We have issued over 50,000 policies and have very happy customers. We really regret this lapse in your case but kindly help us your name or policy number so that we can reach you immediately and resolve your issue. You may write to us on sourav.shah@aegonreligare.com or call us on 022-61120600.Regards,Sourav Shah (Sr. Manager - AEGON Religare)
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