My car booked Nasik-Delhi was handed over at Delhi Cantt Railway Station on November 2013 which prima facie appeared OK and hence given a clear receipt. But a host of problems appeared soon. Repeated telephonic and on line complaints have not yielded any result / response. Is there anyone in this Organisation who cares about customers?
Details are as follows-
The head rest of the driver seat was removed and kept behind. Why it had to be removed is beyond comprehension.
(b) The tinted glass back view mirror (fitted over company made normal back view mirror) connected with reversing camera was removed and kept in the glove compartment. Why it had to be removed is beyond comprehension and it will require re-fitment including expenditure. Now I find its camera has become unserviceable.
(c) The fuel gauge has been damaged resulting in the fuel meter showing NIL fuel despite filling petrol. How can the fuel gauge become unserviceable is Not understood. Now I find that entire assembly needs change.
(d) Two idols of Lord Ganesha were stuck on the dashboard. One of them was found in the glove compartment and the second is missing.
(e) One hat is missing.
Interestingly the above complaints when lodged on 10 Nov 13 to the same driver, he handed over the mobile to his supervisor, who assured of reverting after checking with Nashik office. But on later calling Mr Rajesh said he was out of office and would report the matter to his superior to call me which has not happened till now.
You will appreciate that the above has caused me problem in driving and their rectification has cost me dear. (over Rupees Ten Thousand).
I would therefore request you to kindly arrange to pay me the charges for repairs / purchase of items and faults stated above.
Pl note I have not included complaints like the left rear / tail light not working. The complaint is only about things which should not have been touched have been found missing/broken/removed.
Dheerendra Dwivedi|Claims Incharge/Delhi & Gurgaon|Cell:+91-9555282841| wrote on 26 Nov 13 “I acknowledge the receipt of your mail and will contact you ASAP after basic inquiry.” But no action till now.