This complaint letter is addressed to you with the hope to resolve my grievance immediately. We had consigned our household goods to Agarwal Packers and Movers on 18 August 2009 from Aurangabad to Chennai.
We were very much assured of safety and safe transport of our goods by Mr. XXXX Field Officer at Aurangabad. However I am very much sad to inform you that the your service has been very shabby and much more worst than other small time packers and movers.
Our household goods consignment has suffered major damage and all big and major items are damaged. At Aurangabad we confirmed many times with Mr. XXX Field Officer who confirmed that there will be only one vehicle for the whole journey, but when today the consignment was unloaded we came to know that the loading and unloading has been done 3-4 times.
We are very sad to receive such type of service from Agarwal Packers and Movers, is this for what you are ISO 9001:2000 certified company. Did we spend Rs.19000 for the total consignment only to incur such a huge loss and get our equipments destroyed, major electronic equipments, all Beds, all Almirahs are totally destroyed. This shows that the handling was very rough. Chairs, Cardboard Boxes are all covered with dirt.
Just two days ago we shifted to our new house and were awaiting to receive our goods in excellent condition, and now our house looks like filled with old scrap goods. Kindly do visit my house and see the condition of goods for yourself. The list will highlight the nature of service provided by Agarwal Packers and Movers.
L We were promised that there will be only final unloading at Chennai at our house, but in between we found that there were many loadings and unloadings. L At time of packing at Aurangabad the packing boys had other consignment so took the packing material and we had to again fight with the supervisor to get ample packing material for our consignment, as the boys were packing without proper material. No proper planning in packing.