I shifted from Hyderabad to Bangalore(CYBD000853) about 3.5 months back. Lots of stuff was broken. Only 30% of the insurance can be claimed if your stuff is not completely damaged. I entered an insurance amount of Rs 10000 for center glass table. The glass was broken into pieces. The polish was damaged due to broken glasses.
After 100s of calls, they agreed to sent a carpenter who got a wrong sized glass. The cost for wrong sized glass was deducted from the insurance amount. Later we were told that "the polish we have on our table is expensive, and we cannot expect the same polish". We could get the polish done from some external vendor who has a TIN. The carpenter with a TIN was charging much more than the amount Agarwal Packers could reimburse.
I posted all this on facebook twice, but both our Facebook accounts were blocked and posts deleted.