I recently shifted to Calcutta from Chennai. Like many of us I had heard about Agarwal Packers and movers, (though to my regret I hadn’t read the reviews now I find in this site!). I engaged them at a cost of aprrox. 45, 000/. The next day I get a call from ANOTHER Agarwal packers and movers who offers Rs.32, 000/ with out even visiting the house. To make it short; there are two such concerns, the one I used was DRS etc.
I can’t comment about the other one except to say that they offered to do the job at Rs.30, 000/ down from Rs. 45, 000/ they has quoted earlier! So please bargain, don’t be fooled by the reputation, you will be pleasently surprised. The next day few guys arrived and rather very quickly packed, all that is mentioned such as care, polite etc are unheard of from these guys.
Finally they DEMANDED a hefty tip saying that they are poorly paid. The packing is done so fast and simultaneously you need a few more people to keep track of it. Please do keep a track because we lost a brand new mattress. As it was not listed among 57 odd items I couldn’t get it back. The claims department doesn’t bother to respond even, so forget about claiming anything from them. Thay has said that the things would arrive between 8-10 days. We reached Calcutta by road within two days and when the goods finally arrived it did so after 14 days. We spent 10 days in a hotel living out of suitcases.
The cost to us was hefty to say the least. The tracking system is useless. Their standard refrain will be we will check and call back. They never do and most often they don’t know where the vehicles are. I was given three different dates that I had vacated the hotel and moved into the empty flat I had rented. Our family suffered so much for three days with nothing in the empty flat. The goods arrive when they really arrive not when the tracking facility says so. In calcutta it was the same story. Unprofessional dumping, hurriedly, asked to sign and hefty tip demanded. On the whole it was such a horrible experience, it was a night mare. One of the possible solutions is NOT paying upfront. They always encash the cheque immediately. So please don’t the full amount till the job is done. I would never use them again.