They are among the best service providers in India for moving and packing, but there is a huge room for the improvement.
Almost no customer care- When I tried to contact them via their mentioned phone number and website for inquiry and quotation I ended up with no result for almost 15 days but suddenly they woke up and gave me a call they promptly provided the quote and picked up my stuff and delivered on time. But when I tried to know the status by calling the customer care number when my stuff was in transit then again there was no one who had any knowledge where my stuff is but suddenly they gave me a call that it is ready to be delivered. Staff who came to pick my stuff was very friendly but uneducated enough, who were not able to answer my simple questions. They mention boldly about their 24 x 7 customer care on their website but they do not work in night at all, I think they have a different definition of 24 x 7.
Overall I think they have the infrastructure in place but need to have some guys who can interact with customers and solve their issues other than just picking the stuff and delivering it. One more thing I would like to add that I find them honest enough to handover the costly electronic items for which I was so much worried but they did the good job.
All the best for your future and looking forward for a world class service and customer care from them, but as of now I can give them only 3 star.