On sept 7 of 2023 we booked 2 rooms in hotel Ranjitha palace in raichur in Karnataka.The whole was deducted for 2 rooms from my credit card, we reached hotel around 23.30hrs after driving around for 500 kms from Bengaluru, to utter dismay and shock we were told hotel does not honor Agoda bookings, they were no other hotel available in such a small town here we were stranded with family.Called customer care which got connected to Malaysia from where the lady speaking for customer was totally useless and expressed her helplessness.God forbid for any one to undergo this kind of stress, on top of it Agoda says they will refund after one month.we were left to fend ourselves to sleep in a car.Lord save us all!.M.S.Balaji, Bengaluru.