I had booked the flight for the first time a few months back. They cancelled the ticket without informing me, and I literally missed a very important event. I had to purchase other airline’s tickets for a very high price. Plus, the refund was really slow and it took me many calls and emails to finally get my money back. Even in that many charges were deducted. I had an horrible experience with this airlines and I would never suggest anyone to book their tickets with this airlines.
You never know whether your ticket is booked or now and the refund process is damn slow