I was one among the 30 unlucky passengers of Jaipur to Bangalore Air Costa flight(scheduled departure at 4:23 PM and arrival at 7:30 PM) on 7th June 2014. Firstly the flight was delayed by 1 hour from scheduled time, 2nd without informing any of the passengers the luggage of around 30 passengers was taken off the plan(due to plane getting overweight) and moved to an Indigo flight arriving 1.5 hours later. This resulted in all of us getting stranded at the Bangalore Airport beyond 11 PM in the night, when we were supposed to be out before 8:00 PM. Even if I ignore the delay part of things I was appalled by the following -> 1. The air hostess(both of them) in the flight could not even announce flight instructions properly even though they were reading it from the manual(I was sitting in 1st row and saw that myself). 2. Air Costa staff conveniently forgot to convey us that they have taken off the luggage of 30 passengers at Jaipur airport and so some passengers may expect a delay at Bangalore airport. They had full 2 hours during the flight to convey this news to us. We only came to know about it after the baggage belt stopped moving without delivering our luggage. 3. The most IMPORTANT one, the staff at Bangalore airport was not at all supportive of the waiting passengers, when people started asking how you can delay our baggage, they kept blaming the Jaipur staff rather than accepting it as a mistake of Air Costa. One of the Air Costa staff was so callous in his response that he only wanted as much security staff to be present there so that people may get intimidated. The mannerism of the Air Costa staff at Bangalore airport clearly showed that they had no concern for the passengers and only wanted to pass time till the Indigo flight arrived with the remaining luggage. Air Costa was not ready to compensate to the passengers in any way at all. Overall, I believe the handling of this situation by Air Costa was really bad and not at all fair. Air Costa needs to really work on their Customer Relationship management skills and also in training their in-flight staff as well as airport staff on how to manage such tricky situations. Further, they need to be upfront with their passengers when they take conscious decision of randomly delaying baggage of passengers. I hope Air Costa takes a lesson from this narrative and really works on improving their operational performance, staffs professionalism and try to bring a culture of Customer Service.