Review for Air India Express
I recently flew with Air India Express, and I have to say, it was an absolutely horrible experience. My luggage check-in time was 4:50 AM, and due to unexpected traffic caused by construction, I arrived at 5:01 AM. Instead of offering any help, Susmita at the counter simply denied me boarding and acted like I was an inconvenience.
I usually leave my home two hours early to avoid any issues, but this day was different, and I was not the only passenger affected. Rather than showing any empathy, she spent her time on her phone, completely ignoring us. After begging for about 15-20 minutes, she finally called her supervisor, only to demand an extra 4, 000 rupees to board with my luggage, claiming I was late. Meanwhile, another passenger with no luggage was also charged 4, 000 because he hadn’t done web check-in. It was absurd.
On the return leg, I faced another issue with a connecting flight. My flight was late, and all I got was a 5 rupee water bottle for my trouble. I arrived in Bangalore at 12:45 PM, with a connecting flight at 1 PM. Somehow, the flight was fine waiting for some passengers but couldn’t show the same courtesy to me when I was late.
It’s not just about the money; it’s about the complete lack of professionalism and respect from the staff. If you want to charge extra for being late, just ask. But ignoring passengers while you’re glued to your phone? That’s just unacceptable.
Air India Express, you claim to be part of the Tata group, a name synonymous with hospitality. This experience was the complete opposite. I am extremely disappointed and will never fly with you again.