I came from bangkok to delhi in air india last week and tell you the service & journey was awful .To start with, when we reached at bangkok airport , there was NO ONE at the Air India counter. After alot of wait staff started to show up..ATLAST..
When I deposited my luggage to them , I requested them to put up fragile stickers on my luggage , and to my surprise , they had only 3 stickers available with them.and guess what ...I was the first one to collect my boarding pass , I guess what happened with others as many people buy electronic items from bangkok...ok finally when I boarded the flight , the cabin was so old and stinking.
The air hostess were aunties and they were not really polite with passengers , but the steward present there was really very polite and helpful...when the plane was about to take off, the cabin started shaking and the engine was making a strange sound , I was praying that if I land at delhi , I wont ever travel with air india...but finally v reached delhi safe and sound,