I had taken a flight back with my mother from Pune to Delhi on 16th August’22, flight no AI0858, the flight was supposed to take off at 15: 55 and the boarding was around 14: 55, however the flight got delayed for half n hr and we received an SMS and email at 13: 40 by the time we had already left for the airport.
There at the check in counter got to know that now the flight is delayed for 40 mins and we should be waiting at gate no.6, I had asked for a wheelchair at the time of booking my tickets and at the counter I asked that female for the same and got the reply that this airport is real small and I should ask my mom to walk which she did.
After waiting for more than an hr the gate changed without any announcement as where we all were sitting for an Air India flight that counter was now used by Vistara so we shifed ourselves to gate no.7.The flight that was supposed to take off at 15: 55 took off at 17: 00 and landed at 19: 15 that to was put on hold at the runway and the passengers were deplaned after 19: 30.
After landing I asked the crew for the wheelchair and they said that we can get the same at the arrival and would not get any assistance from the aircraft.
Now the question that arises here is why are we pre booking everything when the airlines are simply not paying any attention to our needs.