I recently travelled to Mumbai by Indian Airlines, 6AM morning flight.I booked 7days prior to the jouney date hence got the benefit of 7days special price.
How does one decide whether the flight was good?I think its the service and the attititude.
I entered the aircraft but did not find a place to keep my luggage i.e my laptop.So I decided to keep it on my lap.Just before take-off, the friendly Airhostess asked whether I will be comfortable with the laptop luggage on my laptop.Ofcourse it was not comfortable, hence she and another Airhostess together searched the suitable space for the luggage but I wanted to keep it near my view.
Hence she had to arrange all the luggage in the entire aircraft so that she gets a space near my seat!I was really glad that they finally arranged it as per my requirment. And all this with a smile on their face. They did not seem to be tired.....instead happy that they have been able to help!
Breakfast was good and came on time.They were very prompt when I asked for blanket, newspaper or water. The only drawback is that one does not feel that the aircraft is new....inside its a feeling that the aircraft is several year old. Perhaps a renovation is required.
It reached the destination on time.
Overall the experience was homely. In IA one gets a feeling that the aircraft belongs to the passenger.....