I live abroad and I need to take the Bangkok-Guwahati flight to reach home. Now, for some of us it is really convenient to book it online...however, you dont find any information about the flight in the website, the AI-IA websites are the most user unfriendly websites. You cannot do anything online with AI-IA, worst is that they do not update the websites and do not provide information on some routed like the BKK-GAU!!
I am disgusted by the outrageous return fare of 32000Rs.=$600 of the BKK-GAU route. Check this, I pay $900 to reach Bangkok from the US and I cough up $600 to get a 1.5 hour ride? What are the IA officials on?
I took this BKK-GAU flight in July and September 2006.
The flight from GAU was almost 2 hours late and the IA had no courtesy even to inform that they were late. All the people were waiting aftre the security clearance like dumbs for the flight. WOrst is that you learn that they were waiting for some passengers who were late!!! I appreciate IA-AI service in the pre liberalization period, I appreciate the fact that they have the largest network, but I will also appreciate if they stop functioning and hand it over to Mallayas or some other people who take Airline companies as a business not merely as a 9 to 5 job, with no concern for doing better business, customers and what not. I am frustrated with these guys and I believe I have every right to be so!!