Its a small amount 1200 but feel cheated when they accept their mistake. They have taken my money for granted.
Aircel Data card A/c: 1-8876596304.
Aircel Data card No: 7401290091.
Issue:
I have been using Aircel unlimited 400 rs monthly rental pan for my data card and got a wrong bill on Jan 2013 around Rs.2000+ which I am supposed to get Rs.400+ for 399 unlimited plan.
I went to Aircel store at Valechary on Jan 16 for the closure of the account and thy refused to take the request saying I have to wait for next bill to get wrong bill amount reverted.
I have risen three complains and I don’t see any response to it but instead Aircel keep generating bill with additional of rent which I am not using
I paid 450 for Jan-Feb and it was not resoled even after writing to nodal officer.
After almost a year, on 11-11-2013 I got a legal message asking for final payment. I made the payment to stop harassment for these people.
Here is the mail conversion,
From Aircel,
Muruganatham 3. S Mon, Nov 11, 2013 at 1: 48 PM
To: "INNAMUL@GMAIL.COM" INNAMUL@gmail.com
Cc: poojacredit poojacredit@gmail.com, "Madhusudhanan 2. R"
Dear Mr. Innamal Hassan,
Greetings from Aircel.
As discussed with you and agreed upon, request you to make the payment of only rs.1200 against your o/s balance of Rs.2386 for your Aircel no.7401290091 and the balance amount will be waived off.
Treat this mail as confirmation for the same.
Thanks& Regards,
Muruganantham. S| Officer| CSD| T 044 28490849 (5525)| M+ 91 7299335854.
Aircel Cellular Limited,
No. 769, Spencer Plaza,
5th Floor, Anna Salai,
Chennai - 600002
To Aircel,
Innam innamul@gmail.com
4: 30 PM (18 hours ago)
To Muruganatham,
To Aircel Representative,
Thanks for waving off the disputed amount generated wrongly for voice usage on data card after almost an year.
This amount you generated is for period which I never used but kept generating monthly rental because off the dispute.
I agreed to pay this to stop harassment from you guys and I feel cheated. As you said for this I can settle this through consumer forum, will try.
When I tried to make the payment this is the error I got, "This service is not available for your mobile number."
Please advise, if you are planing to send some one please do provide acknowledgement also with him.
Thanks,
Innamul Hassan.
To Aircel after payment,
Innam innamul@gmail.com
10: 35 AM (37 minutes ago)
To Muruganatham, Poojacredit, Madhusudhanan.
To whom ever concern,
Attached is e-receipt for the final payment as request, please confirm the closure of this account.
Thanks and regards,
Innamul Hassan
Thank You.
Your payment has been successfully received with the following details.
Note: Payment will be credited to your AIRCEL account within 2 working days.
Transaction Status: Success
Aircel Transaction ID: CH1113722937
Click here to print online receipt.
Transaction Date & Time: 11-Nov-2013 20: 24: 30
Mobile/Relationship No./Account No.: 1-8876596304
Amount (Rs.) 1200.