I have taken an Aircel sim for 3G purpose only for use with my dongle. I checked their site for the best paln available for my circle. There they showed a Rs 295 plan where you get a 4GB upfront and 2GB per month for next 2 months.
Since it looked a great one I went to a recharge shop and did the recharge for the said amount. The transaction got cleared and the recharge went successful but since I did not receive any confirmation message or the plan benefit I again went the next day to the recharge shop.
There the owner of the shop called the Aircel customer care and we were told that the amount is a FRC recharge. Now Aircel website did not mention it as a FRC recharge when they posted it.
I was told the amount will not be refunded either will I get any benefit. Since I persisted that it was mis-information on their part, they gave me a solution to buy a Micromax dongle. They told me that if I buy a Micromax dongle they will provide me the same benefit.
Its cheating by holding out information and then up selling another product. And getting across to a live agent from a normal consumer phone is a battle that one will always lose. You cannot get across a live agent. The line gets disconnected when you try doing that.
Aircel shame on you.
I want to see what reply can they come up with or will they just neglect my grievance.
My phone no is 9613240912 and the transaction id is ASB 14043011082400383 for the recharge. The no. is of Assam circle.