A LIVE CONSVERSATION OF CC AFTER CLOSING MY 8 Year OLD Number
Dear Customer, Thank you for writing to Aircel.
Your request number is 1-10952294507.
We would like to inform you that, we have investigated your under mentioned concern at our end. As per our records, Your Aircel No has been permanently disconnected due to non bill payment. We are unable to activate this no.
We regret the inconvenience caused to you.
We look forward to a long and fruitful association with you and assure you of our best services always.
Thanking you,
With Regards
Customer Care
UP(W) & Uttarakhand
From: ME
Received: 1/18/2013 9:48 PM
To: UP West - Care(E)
Cc: 1909.upwest(E); AP - Care(E); Assam - Care(E); Bihar - Care(E); care.jammu@aircel.co.in; care.kashmir@aircel.co.in; Chn - TalkToAircel(E); Delhi - Care(E); Gujarat - Care(E); Haryana - Care(E); HP - Care(E); Karnataka - Care(E); Kerala - Care(E); Kolkata - Care(E); MP - Care(E); Mumbai - Care(E); NE - Care(E); Orissa - Care(E); Rajasthan - Care(E); RoM - Care(E); RoTN - Care(E); RoWB - Care(E); UP East - Care(E); UP West - Appellate(E); Whistleblower@aircel.co.in
Subject: Re: Postpaid service 9259091143
DEAR CC
WHAT DO YOU MEAN BY="Permanently Disconnected due to non payments
of invoice(19Dec2012) within more then one month"= PLEASE CHECK THE BILLPREVIOUS BILL IS PAID EXCESS NAD BILL IS GENERATED ON 18 DEC 12 DUE DATE IS 03 JAN 13 AND YOU HAVE BEEN DISCONTINUED THE NUMBER ON 19 DEC 12, WHILE THE PAYMENT WAS MADE ON 31 DEC 12.
WHAT IS THE MEANING OF THESE LINES FOR YOU "We look forward to a long and fruitful association with you and assure you of our best services always."
AKG
ME
From: "UP West - Care(E)"
Sent: Fri, 18 Jan 2013 10:56:38
To:
Dear Customer,
Your request number is 1-10936395756. We would like to inform you that as we check your under mention concern at our end, As per our record your below mention number has been Permanently Disconnected due to non payments of invoice(19Dec2012) within more then one month. Therefor we are unable to provide you the same number.For your more kind attention your invoice has been attached with this mail.
We look forward to a long and fruitful association with you and assure you of our best services always.
Thanking you,
Customer Care
From: ME
Received: 1/17/2013 5:30 PM
To: UP West - Care(E) Cc: UP West - Appellate(E)
Subject: Re: Postpaid service 9259091143
DEAR CC
I request you to send my account statement as you are saying ouststanding is 593 and I have paid aprox 600+ dat 31 jan 12 AND WHICH DATE BILL IS OUTSTANDING
AKG ME
From: "UP West - Care(E)"
Sent: Thu, 17 Jan 2013 15:16:49
To:
Subject: Re: Postpaid service 9259091143
Dear Customer,
With reference to your e-mail mention below, we would like to inform you that as checked as per our records your Aircel number has been permanently disconnected
due to outstanding of amount Rs. 593/-. Further we are unable to re-issue the same number as it has has been permanently disconnected.
Customer Care care.upwest@aircel.co.in
From: ME
Received: 1/16/2013 2:43 PM
To: UP West - Appellate(E); UP West - Care(E)
Cc: helpline@nccptrai.gov.in; webadmin@core.nic.in
Subject: Re: Postpaid service 9259091143
Dear CC
WHAT IS THE MEANING of= "we would like to inform you that as checked as per our records your Aircel number hasbeen deactivated due to collection", Please check your system for the Payment dates which was made at your OFFICE in AGRA. Yesterday one of your colleague is speaking something nonsense on the VERIFICATION today you are providing new Nonsense collection. For what the security is PAID when it will be refunded from your side.
AKG
ME
From: "UP West - Care(E)"
Sent: Wed, 16 Jan 2013 11:34:39
To:
Subject: Re: Postpaid service 9259091143
Dear Customer, With reference to your email mention below, we would like to inform you that as checked as per our records your Aircel number has been deactivated due to collection.Further we are unable to re-issue or MNP the same number as it has been permanently disconnected.We look forward to a long and fruitful association with you and assure you of our best services always. Customer Care care.upwest@aircel.co.in
From: ME
Received: 1/15/2013 4:03 PM
To: UP West - Appellate(E); UP West - Care(E) Cc: helpline@nccptrai.gov.in
Subject: Postpaid service 9259091143
Dear CC As per the below mail mention from your CC there will be no closer on 20 dec 12 And suddenly on 20 Dec 12 you put my no on closures I want you to start my number /or make MNP.
AKG
From: "UP West - Care(E)"
Sent: Fri, 28 Dec 2012 11:12:15
To:
Subject: Re: Postpaid service 9259091143
Dear Customer, With reference to your email dated: 19/12/2012, at the very outset, we regret the inconvenience caused to you.We would like to inform you that Aircel, is committed to its customers and the UP West Circle operations, however under the online recharge model implemented by us you will be able to recharge your prepaid account through our website, we will continue to serve your needs directly in a manner that is also convenient to you. You can also visit our COCOs for any concerns in this regard
From: ME
Received: 12/19/2012 9:59 PM
To: UP West - Care(E)
Subject: Re: Postpaid service 9259091143
Thanks for the information but know I have alredy applied for the MNP With regards
AKG
ME
From: "UP West - Care(E)"
Sent: Wed, 19 Dec 2012 17:48:11
To:
Subject: Re: Postpaid service 9259091143
Dear Customer,
We would like to inform you that, we have investigated your under mentioned concern at our end. As per our records your Aircel No 9259091143 is a postpaid connection not a prepaid connection and it is wrong information that the postpaid connection will be disconnected on Date Dec 20, 2012. With Regards
Call at 9808012345, in case you are not using an Aircel Connection(not a toll free number)
Mail us at care.upwest@aircel.co.in
From: ME
Received: 12/7/2012 6:51 PM
To: UP West - Care(E)
Subject: Postpaid service 9259091143
I have been a geeeting a call from other service provider that aircel operation is going to close from 20 Dec 12, But there I no information availabel from CC when I recived a message saying that postpaid service will be availble till 20 dec 12 from 121 I call 121 again they are blank.
I same thing I sent through mail to dated 2 Dec 12 care.upwest@aircel.co.in
from CC I am geting information that my number is prepaid not postpaid than for what the hell I am geting bill every month
From: "AKG"
Sent: Sun, 02 Dec 2012 18:23:31
To: "care.delhi@aircel.co.in", "care.upwest@aircel.co.in"
Subject: cancellation -8410014143
Dear Sir
I request you to kindly cancel my number 8410014143 Account no:-1-10104922295 with payment of Rs:-413.00, EPS No-13096942, Kindly conform me also that the operation for Postpaid connection in UP-W are going to be closed with effect of 20 Dec 12, As I received a call from aircel saying that operation in UP-W are going to close from 20 Dec 12 and the same call I am getting from IDEA for the MNP to IDEA.
AKG