My Name is Mayank Kr Gupta, using Aircel Mobile Post Paid No- 97 16.528.440.
I have incurred a billing Issue few months back as well. Regarding the same written a mail to you but at that it was told that the charges in my account is Due to Call forwarding from my number to another number and the same is billed as those calls cannot be billed in free minutes of 1200 which is there with the Aircel Plan for Chorp Churn 1200.
Recently in my bill dated 19/04/2013. which I have received on today i.e. 24rd April 2013 in my mail have checked. I found a Wrong Billing Done, I wanted to mention is it a habit of Aircel to provide wrong billing of its by chance.
please if you guys can explain me the amount charged in Call USAGE charges is 6.60 + .82 Service tax which equals to 7.42 INR. as per the Itemized calls the Local (Aircel to Other Mobile) calls amounts shows as 199.80 INR for which you have given the full benefit as shown below
3 Call Usage Charges Duration Volume/Pulses Charges Discount Service Tax Net Charges
(HH:MM:SS)
Local 09:42:21 688 206.40 -199.80 0.82 7.42
STD 00:33:42 44 22.00 0.00 2.71 24.71
Total 32.13
Local (Aircel to Land line)
22/03/2013 10:08:38 01123XXXXXX 00:00:25 0.30
25/03/2013 10:39:20 01123XXXXXX 00:02:36 0.90
25/03/2013 10:59:57 01204XXXXXX 00:00:57 0.30
25/03/2013 16:23:29 011233XXXXXX 00:00:31 0.30
25/03/2013 17:04:40 01123XXXXXX 00:01:57 0.60
01/04/2013 12:20:00 01204XXXXXX 00:01:05 0.60
01/04/2013 15:53:54 0112XXXXXX 00:00:25 0.30
05/04/2013 14:47:01 0112XXXXXX 00:00:43 0.30
10/04/2013 13:21:59 0112XXXXXX 00:00:32 0.30
10/04/2013 15:44:35 0120XXXXXX 00:01:32 0.60
10/04/2013 15:46:51 0120XXXXXX 00:04:27 1.50
12/04/2013 10:08:27 0120XXXXXX 00:00:33 0.30
12/04/2013 14:30:29 0112XXXXXX 00:00:40 0.30
Total 6.60
The Amount charged in Call Usage Equals the Amount for Local (Aircel to Land line) so give me the Explanation for 2 things :-
THE AMOUNT CHARGED i.e. 6.60 INR instead of Amount being charged for call forwarding as explained to me earlier.
THE CLAUSE WHERE IS SAYS IF CALL FORWARDING IS BEING DONE TO LOCAL NUMBER WILL BE CHARGED and CALL FORWARDING CHARGES. EITHER IT SHOULD BE ON COMPANIES LETTER HEAD or BROCHURE DULLY SIGNED BY AUTHORITY.
Even their customer support is pathetic talks for a minute or so and puts you on hold for another 10 minutes after that they hold the line and nobody replies back.
even their care.delhi@aircel.co.in doesnt reply mails, as I have sent a mail on 24th April 2013 but till date there is not reply from any side. even their apelleate officer doesnt reply.
also their executives use abusive language to talk. the number are from which they use for abusive language are - 9716282789 and 9716282699.
Regards
Mayank