This is my second review on Airtel, and unfortunately another negative one. Like Airtel mobile, Airtel broadband is also seeing a dark period. I was such an Airtel fan for the last few years, that my mobile network is Airtel, my broadband is Airtel (although its costlier than most other providers) and even my TV connection is Airtel IPTV. But these days I am questioning all my previous decisions. Everytime I have an issue and call up the customer care, the general inefficiency, the absurd lies they tell just drive me crazy. I’ll just relate my recent experience with all the facts, and you can be the judge.
A representative from Airtel had called me in early July offering me and upgraded plan for broadband and iptv. Details are as mentioned below:
My Old plan:
999 rental with 512Kbps for first 10 GB, 256 Kbps afterwards.
All channels available in IPTV
Offered New plan
1099 rental with 2Mbps speed for first 10 GB, 256 Kbps afterwards
Some channel unavailable in IPTV
I agreed to take up this plan as this seemed pretty lucrative and the iptv channels that were unavailable under this plan were mostly regional channels that we don’t watch anyway.
I called up and asked th executive to activate this plan immediately. I was informed it was not possible immediately, the plan would be activated from the next billing cycle (24th July in my case).
By 30th July there was no improvement in internet speed. I called customer care ( (call ref# 9396299) and was informed there were some issues due to which this plan will be activated from August. I called up on 9th August again (complaint #2060014). The 1099 plan was already activated, but my speed was still 512 Kbps. An engineer called me immediately afterwards and informed me that the speed issue will be resolved by next morning. I checked again on 10th August evening, but the speed remained the same. I called up again in reference to the previous complaint number and this time I am informed that due to server issues I shall not get the promised speed until they are able to resolve the said issues. The executive refused to give me any specific date for the issue to be resolved.
My question is, if the server is not tested and ready then why was I offered this plan? Why was the plan activated when Airtel could clearly not provide the speed promised by them. Shouldn’t the server be checked before activating the plan?
And moreover why am I paying 1099 for 512 Kbps? Why should I continue paying the extra rental while Airtel performs their experiments?
And who are these customer care executives? Why are they authorized to talk to customers when none of them have the correct information. Talking to the customer care executives is futile, as everytime you hear a different story and end up with more complaint numbers and absolutely no solution!!