I had called airtel broadband customer care and requested for a broadband
connection in the flat to which I am shifting in Bellandur - Req No. TBLR 0035236.
An executive called Shankar called me and informed me of the required docs. Right
from here our problems started with them. He said he would call me and come and
inspect the house and confirm if they can give connection and collect docs. But he
never would call. On repeated calling he inspected the house on 26th Sept and
confirmed that they can give connection. On 26th Sept he came and collected the
docs from me for the connection. I would call him everyday atleast 10 times for
update and he always would promise "It will be done today or tommorow I will call
back and inform" but no call from him. I escalated the matter to his boss Om
Karish, but even he turned out to be equally irresponsible and same thing repeats
promise callbacks but no calls and no connection.
On 3rd Oct I was pretty irated and when my husband called him he says they cant
give us a connection as the distribution point is overloaded. I asked him to
return my Rs2397/- so that I can get the connection from someone else and also
informed him that though he cant give me the connection I will escalate this
matter to higher authorities and even in papers. He then replies that he will try
again and get back to us by tuesday(6th OCt). I got no update from him. I called
Customer care and raised a complaint against Shankar and Om Karish. Complaint
number - 25103894. Also the customer care exec informed me that the connection was
sactioned to me on 30 sept itself and the request which I had raised was also
closed. Hence I should have had got the connection on 30th sept itself or max on
1st Oct. I got a message on my ohone that someone will get back to me by 7th oct
regarding this. No one from cust care got back, instead Om Karish got back to us
and tells us I will come and give the connection on Saturday( Oct). My husband
asked why so long and he just replies "It is like that only. I cant give you
before that".
I feels like we are dealing with some govt office. We had a BSNL connection in our
old house. We opted Airtel because BSNL will take more time to give connectiona dn
I was in a urgency. I work from home and Internet is the first thing I reuire
before shifting. Now because of all these I cant even shift to the new house and I
have to pay rent in bith places. I have incurred a loss of Rs15000/-. I am
repeatedly calling Airtel customer care but no one calls back. Only promises that
I will get connection today or tommorow.