Airtel Broadband Review: I once had faith in Airtel. I use Airtel Broadband, Airtel DTH and Airtel GSM. Airtel DTH and GSM are Prepaid and are not wired and I guess that’s the reason I never had any issue with those. But when it comes to Airtel Broadband / Landline Connection the real inside story is laid bare. And which makes me write this review of Airtel Broadband /Landline.
When I requested for an Airtel Broadband / Landline connection I got the first shock when they didn’t handed me the telephone instrument. May be it was my fault, But I was under impression that they do provide an instrument. Their technician told, it was discontinued. I wished it should have been communicated. So that’s our first point.
. Keep in mind that you may NOT get a telephone instrument from Airtel when you apply for a fixed line Airtel broadband connection.After barely two days of installation the connection snapped when I wanted it most.
- A2. Airtel uses Alcatel Lucent’s services for all landline/ broadband wiring.
It took 4 days for the complaint to be resolved and the technician asked me not to call customer care again (121) to file a complaint but call him personally and he’ll fix the issue.
- Always register a complaint and take down your complaint number. **You can sometimes claim waiver for duration when your problem was not fixed. I had to threaten connection cancellation to get the waiver for 8 days. Coz it took them 8 full days to fix another issue (That’s definitely not efficient).
Ok, I got to admit I was not available at home once during that period but still 8 days is simply too much. Second, when I started having a number of complaints, I started explicitly telling the executive to get the issue fixed first and then I’ll make the payment for dues (if any). It worked to a level. But still the services were not upto expectation so I decided to request a connection cancellation. And it’s when the real face of Airtel was unveiled. They made me call repeatedly to register the cancellation request, making excuses of system down & all and asking to drop a mail regarding disconnection.
- You’ll be billed for everyday till all the wiring/equipments are removed from your home/office no matter if you have active connection or not. So the more they drag feet on disconnection the more they get from your pocket.
I have called Airtel Customer Care More than 15 Times now to get my connection cancelled. It’s so frustrating.
Thanks,
Vivek
Airtel Broadband / Fixed Line No: 01204105230