I am subscriber for AIRTEL broadband. Ever since my phone was connected ( 23/03/10) I have been noticing a internet problem unique to AIRTEL.
Internet works but MANY SITES refuse to open. Particularly popular ones like face book, These open for some time then again same issue. Even I tried to ping but no response from these sites. Most of other sites continue to open. I informed customer care several times. With small logic it is very simple to point out that Airtel is blocking these site selectively.
I use other service providers MTNL and TATA Indicom on same laptops( two of them) I use for Airtel- NEVER observed such strange problem. I myself know little bit on these issues and feel this problem is attempt of selective url barring from Airtel side.
Internet services should either work or not work - there is nothing selective as I observe.
About a month back after speaking to customer care (121) my problem was solved. I could access all sites. However when the bill arrived I was charged something strange called PC secure for Re 85/- which I never asked for but was activated . This in my opinion does nothing more than what my virus scan does.
But I feel that was the catch.
I called 121 and asked explanation and not satisfied I asked for disconnection of PC secure. The very next day of this disconnection of PC Secure I was confronted with same old problem. Face book, farm ville , even CBCE Results sites refused to open !!
So the point is, one need to pay for additional value added services then only you will get good reliable service.This is how Airtel makes money.